Return Policy

Evergreen Store guarantees to provide customers with high-quality services, all customers can return and exchange the defective products within 7 days from receipt.

 

Please contact our customer service staff (email to cs@evergreen.com.hk) within the return period, and provide "Name", "Order Number", "Contact Number", "Return Product Name", "Return or Exchange Reasons and Photos" etc, our customer service staff will assist you to return and exchange the goods after receiving them.

 

We cannot accept returns and exchanges under the following circumstances:

 

1)  More than 7 days return period

 

2)  The product has been opened for use, or damaged due to human factors, such as: stains, malfunctions, damage, wear, abrasions, scratches, dirt, etc.

 

3)  Damage to the outer carton or slight creases on the outer packaging box caused by shipping that does not affect the quality of the product itself.

 

4)  The packaging of the returned product is damaged or incomplete, or the accessories are not complete.

 

5)  Malicious or large returns 

 

6)  Specified and customized products 

 

7)  Any free gifts 

 

Notes:

 

1)  Orders outside Hong Kong will not be exchanged or refunded. Buyers are required to assess the risk by themselves.

 

2)  The same order can only be exchanged once.

 

3)  We reserve the right to make the final decision to exchange the goods.

 

The above content is subject to change without notice.

 

 

 

 

 

 

 

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